MY ROLE
User interviews, data synthesis, graphic design, illustrations, UX, user testing
THE CHALLENGE
How might we foster an environment of psychological safety and a sense of resilience in the workplace, so that employees can show up as their most creative selves?
DATE
Spring 2019: 13-week sprint
THE OUTCOME
An app that guides and encourages
employees to reflect on their past professional missteps, reframing "failures" as learning opportunities and moments when we demonstrated courage and grit.
DIGITAL UX CASE STUDY
Failure Résumé
Survey results from 20+ intercept interviews helped shape the first versions of the app
ABOUT
The New York Times recommends that you keep a failure résumé, but where would you start?
PROCESS
Failure Résumé was built over the course of a 13-week sprint, as part of a graduate thesis program. The sprint followed the squiggly path of the design thinking process: research to identify a paint point or target audience, concept development, user testing, iteration, iteration, iteration.
The app's target audience, as identified through desk research, digging through internet forums, intercept interviews, and user testing.
USE
Users are guided to log their professional failures one-by-one (jobs they didn’t get, grants they weren’t awarded, presentations they bombed, etc.), and then they are prompted to reflect on what went wrong and set goals or learning agendas for ‘failures’ that are still unresolved.